‘Every Staff Members I encountered Exceeded Expectations’
Dear Sir or Madam,
I just wanted to take some time to provide some extremely positive feedback in relation to my admission / care at Forth Valley Royal Hospital which commenced on Friday 22/04/2016 when I was admitted to the Acute Assessment Unit from Accident and Emergency Department. I had attended at A&E following the development of some very sharp pain in my abdomen which was later diagnosed as appendicitis. Your A&E team were very kind and professional – ensuring that they made a quick diagnosis whilst making sure that I was as comfortable as possible. The A&E Doctor and Nurse (Angela) who looked after me initially were extremely sympathetic and I was really impressed with their attentiveness – despite the A&E being extremely busy on a Friday evening.
I was thereafter transferred through to the AAU where I met another two of your brilliant staff. I am unable to recall exact details of their names however I believe one to be called Sharon McGregor and whoever she was working with. Again, these two members of your staff were very kind, reassuring and did everything to make sure that I was as comfortable as possible. I was seen by a member of the surgical team who confirmed that I would stay the night to allow me to be seen in the morning for assessment re surgery. I was given painkillers without delay and was reassured by how often the team checked in on me to check that I was ok. This meant a lot and provided comfort despite how unwell and scared that I felt. The early shift team at AAU (Victoria Smith) was also fantastic and highlighted that the AAU must be one of the many top performing areas of NHS Forth Valley.
The experience remained positive as I was taken to surgery, assessed by the surgical team, anaesthetist and to the recovery area. My Surgeon met with me during the morning of 23/04 and made sure that he explained everything in a way that was easy for me to understand. He also provided me with suitable reassurance and answered any questions fully. He also came to see me when I was admitted to ward B11 and then again before I was discharged on 24/04.
I should add that despite being 31 years of age – I am absolutely petrified of needles. Any occasion where I required to have a needle inserted for whatever purpose – your team acknowledged my fear and did everything that they could to keep me calm and make the procedure as painless as possible. This made a huge difference to me and showed that each and every one of them genuinely cared about how I was feeling.
The entire experience was not about seeing people performing to the general standard – each an every one of the staff members that I encountered exceeded any expectations that I had. They truly did your organisation proud.
I would be grateful if you could pass on my sincere thanks to the relevant members of staff. It is important to me that they know what a positive impact that they had.
Thank you in advance,