‘Her Approach Was Perfect’

I had the pleasure of dealing with Kirsty, who I believe is a Nurse Practitioner in A&E, during a visit with my daughter who had hurt her ankle. My daughter was a little apprehensive at first but Kirsty spoke in a lovely warm, friendly manner and made it all into a game. She examined my daughter very carefully and was reassuring to me as a parent especially when I felt that I was being a little over cautious bringing her in at all. I believe that a caring and nurturing manner with patients is so important, particularly when the hospital is busy and lots of people are demanding your time and attention. Kirsty’s approach was perfect and I would like to have my genuine thanks passed on to her.

Lisa, Larbert