“How grateful we all are for how they helped my son that day”

Hi there. At the beginning of 2015 I made a complaint about the way my son was handled in the A&E department when he was ill, the complaint was resolved to my satisfaction but felt I held a grudge about it but on Tuesday 2nd of February he fell up the stairs and bit his lip which resulted in him having to be sedated to get stitches. I would just like to say that every staff member that dealt with him was absolutely amazing, they were very clear in what had to be done and made sure my son felt comfortable. Little things like coming down to his level to talk to him directly and try make him understand what they would do to him as he is only 3. They made sure myself and his father were comfortable as we were very anxious about the whole sedation process and I really feel like they went the extra mile. I can’t thank them enough and really wish for them to be made aware of how grateful we all are for how they helped my son that day.

Kirstie,
Fakirk