‘I Felt That I Was Treated as an Individual’

Hi,

I’d like to share my experience of being a patient under NHS FV.

I underwent an upper GI endoscopy on the 4th of January 2016.

I would like to pass on my sincere gratitude towards Dr Paterson and his team for their kindness and professionalism during my appointment.

I was humbled by the high standard of care throughout and felt that I was treated as an individual.

During the procedure, Dr Paterson took the time to speak to me and quash any fears I might have. He was extremely proficient, taking only a short time to carry out the procedure and explain along the way.

I’d also like to thank the nursing staff who welcomed me on arrival and looked after me during the test.

Special thanks go to Tara, (my named nurse) who was very reassuring and kind.

Many thanks,

Dave, Bonnybridge