‘I Received Excellent Treatment’

I was seen by Graham in outpatients then had a planned admission on Sunday 1st May to day surgery. Throughout the process I was kept very well informed.

From admission to day surgery all staff were very polite and friendly . All introduced themselves by name told me their role and always explained what they were going to do and why, always inviting any questions. I had a block rather than a general anasthetic so I was awake and aware of what was happening the whole time. I felt reassured throughout. Everywhere was very clean. I received excellent treatment. The skills and attitudes of staff reassured me so much and I felt safe the whole time.

You often hear people complaining about NHS but I returned home so grateful for the outstanding level of care received. THANK YOU

Mattie, Stenhousemuir