‘Is There Anything Better Than ‘First Class’?

Before I complete this feedback I feel it is important to make clear that there have been very few occasions where I have proactively provided feedback, i.e. feedback as opposed to simply completing a survey.

My overall experience for the treatment, including surgery under a general anesthetic, of gland stones has been remarkable to say the least. From the initial consultation and referral by my GP, through the appointment process with Ann Thompson, secretary to Mr. Downie – the Oral Maxillofacial consultant, and to the doctors I met for various consultations… all excellent.

The personal care personally shown by Mr. Downie and by his full supporting team has been, goodness… is there actually anything better than ‘First Class’?

The supporting nursing staff… great attitudes balanced with kindness and professionalism. Everything… even the appointment team on the outpatient desk in Area 6.

We often hear of the NHS challenges… budgets, staff morale, failing infrastructure… My experience, well, I do not believe I would have received any better treatment from the Mayo Clinic.

Well done to Mr Downie and all involved within the Oral Maxillofacial department.

Please can you ensure this feedback makes it way to the Mr Downie and his team? Well deserved.

Cathal, Dunblane