‘People Routinely Went The Extra Mile For Me’

I was recently admitted to ward B31 through A&E for what turned out to be a 12 night stay.  Throughout my stay I was treated with relentless positivity, kindness and care from every member of staff that I met.  I watched other patients receive the same level of care and kindness.  People routinely went the extra mile to make things better/less painful/easier for me, when it would have been so easy for them not to have bothered.  How would I have known the difference if they hadn’t?  Well, I do know the difference now, and I am so extremely grateful for everything that all of the wonderful staff in A&E, Radiology, ENT and ward B31 did for me.  A very sincere thank you to all of you.

Lilian, Kippen