“Really Quick and Helpful”
I would like to commend the work of your community children’s nurse, Angela Masterton, who reacted in a really quick and helpful manner in supplying my daughter with a nebulizer and a sleep-study-monitor.
I had contacted the children’s ward with a query regarding this and was then contacted by Angela, who stepped in for an absent colleague and rather than waiting for her return, took matters into her own hands and resolved them within days.
We even received a follow-up phone call yesterday and I am well impressed with her quick and polite response – I am very much used to chasing up medical matters on behalf of my 5-year-old daughter, who has got PCD and it is therefore a very pleasant surprise to achieve some results without constant pressure.
With many thanks and kind regards,