“So genuinely friendly and good with people”

I took my daughter to Outpatients on 18 August, for an appointment at 14.05, for the orthopaedic staff to check her broken leg.  I was most impressed throughout.  The young man on reception was so genuinely friendly and good with people – he is a star, value him!
And at all stages, care was prompt, efficient and kindly; the waiting rooms and corridors were clean and cheerful; and I heard doctors apologising to patients for being even a little behindhand, and sounding as if they meant it, and were properly focused on the patient, rather than rushing to get through a list.
Apart from the circumstances, I really enjoyed my visit!

Judith George

Edinburgh