‘ They Were Thoughtful, Understanding, Respectful’

My daughter was discharged yesterday from Ward A31 after a week long admission.

I wanted to thank the medical and nursing team who have provided consistently excellent care throughout. They were thoughtful, understanding, respectful, and communicated well with her about what was happening. We were both struck by how patient they were with everyone on the Ward, and how they delivered a very professional service, often with humour, which benefited patients.

Every member of staff on the ward was helpful, and even as we left via the discharge lounge staff were very welcoming and helpful, providing explanations and communication, and ensuring that all was in order.

My Daughter was very grateful for the care and treatment she was given, and as a parent I also am grateful for the care she was given.

With thanks.

Lynne, Edinburgh