ALFY – Helping You Remain Well at Home
A new service, supported by NHS Forth Valley and its Council Partners, has been introduced across Forth Valley to help support older people to remain well at home.
The service, which consists of a round-the-clock advice line known as ALFY (Advice Line For You), is available to everyone aged 65 or over as well as family members and other people who may care for them.
Over 65? Need advice to help you remain well at home?
The dedicated advice line 01324 567247 is operated by experienced nurses who will listen to any concerns and make sure callers receive the right help and support. This could range from
- Providing general health advice & re-assurance;
- Arranging a nurse assessment and organising a home visit day or night, if necessary;
- Organising certain equipment to be provided to support people at home, if required;
- Arranging an appointment to attend the Rapid Access Frailty Clinic at Forth Valley Royal Hospital;
- Providing access to general or specialist medical advice or review as required;
- Arranging a referral to the Community ReACH Service (Rehabilitation Service)
- Co-ordinating multiple actions required to support people to remain well at home;
- Prioritising access to social care services determined by need;
- Signposting to voluntary organisations and other locally based services.
As part of the initiative, older people are also being encouraged to develop a personal care plan known as Your Plan and share this with their family and those people closest to them as well as health and care professionals. Your Plan allows people to document all the important things that matter to them in relation to their health and care needs in the one place. By sharing this information everyone will know what to do if a problem arises and what support could be given to help people maintain a ‘good life’.
Click on the link to download an electronic version of Your Plan to your computer. Once on your computer you will be able to complete Your Plan and then save it to your computer. Once saved on your computer you can easily add or amend Your Plan as your circumstances change.
If you wish to share Your Plan with the professionals who are involved in your care you can email the completed document to ALFY FV-UHB.ALFY@nhs.net We will ensure that the information contained within Your Plan is stored securely and will only be made available to Professionals who are involved in your care. We do however, need to make you aware that whilst the NHS email system is a secure environment this does not apply to your own email service.
If you wish to share your plan but do not want to send it by email you can print it and send this to the address indicated on the last page of Your Plan.
If you would like to find out more about the service call 01324 567247.
BSL (British Sign Language) users can contact/communicate with us using the online British Sign Language interpreting service for public authorities. Find out more on the contactSCOTLAND website or call 01324 590886, fax 01324 590867 or email firstname.lastname@example.org.
These services do not replace existing health and social care services, so you should still contact 999 in an emergency or NHS24 if you require medical advice when your GP surgery is closed and you cannot wait until it re-opens.