Outpatient clinics are held in the main Outpatient Department, unless your appointment card indicates otherwise. The entrance to the department is shown on the plan below, and there are signposts to help you get there. If you are unsure, please ask a member of staff for assistance.
Services For You
If an appointment has been arranged for you, but is not convenient, please contact the appointments office to make alternative arrangements. The contact number will be given with your appointment card.
If you are not able to attend for any reason, please tell us as soon as possible so we can reschedule your appointment and arrange for someone else to be seen in your place. Office hours are 8.30 am – 5 pm on Mondays – Thursdays, and 8.30 am – 4.30 pm on Fridays.
When you contact the hospital, please quote your hospital number, which you will find on your appointment card.
When you arrive
Our reception staff will welcome you and complete the very few formalities required.
Patients are called according to appointment times given. Some patient consultations can take longer than others and this can affect the appointment system.
Delays may be caused because investigations have to be carried out after patients have been seen by medical staff. Occasionally, medical staff may be delayed in theatres or on the wards, however if this happens and you have to wait, our staff will give you an explanation.
If the doctor asks you to book in for another appointment, please make sure you return to the reception desk where you will be given the date and time of your next appointment.
An RVS shop at the main entrance to the hospital, in Westburn Avenue, has a wide range of goods including newspapers, greetings cards and toiletries. The RVS Tea Bar is next to the main waiting area in the Outpatients Department.
There are public telephones at the Main entrance and the entrance to outpatients. There are also a number of free taxi phones throughout the hospital.
These are available throughout the hospital. If you need a wheelchair, please speak to the reception staff when you arrive.
Operated by CVS Falkirk, based at the main entrance and open Monday – Wednesday 10am – 12noon and 2pm-4pm. Local and national organisations will be at the Community Hub each week to provide information and support on a range of topics including health, welfare reform, local services and support groups.
NHS Forth Valley operates a strict NO SMOKING policy.
Interpretation and Translation
Interpretation and translation services can be arranged for health related appointments, if required. There are organised by NHS Forth Valley staff so please contact the relevant service or department before your visit.
The Journey to Hospital
There is a local bus service to the hospital.
If necessary, your General Practitioner will arrange an ambulance for you.
When you arrive, please make your way to the clinic identified in your appointment letter. There are a number of directional maps in the hospital entrances and corridors.
NHS Forth Valley utilise a strict parking policy across all of our health care sites and request that patients and visitors follow these guidelines below.
The hospital telephone number is 01324 624000.
If you want to make a suggestion or complaint, please speak to the clinician in charge of your care or ask to speak to the member of staff in charge of the department, in order that matters are dealt with as quickly and directly as possible. If you do not feel comfortable doing this, our Complaint Service staff can offer advice and support towards dealing with any concerns.