Survey Shows Increasing Satisfaction in Standards of Patient Care

Patients in Forth Valley are happier with the way they are being treated and looked after in hospital. The national inpatient experience survey, published annually by the Scottish Government, shows satisfaction within NHS Forth Valley continues to rise.

The survey found 82.2% of patients rated their overall care and treatment as good or excellent. This is an increase of 6.8% from 2012, and our highest rating since the survey began in 2010.

There were big improvements in the overall rating of care and treatment received in A&E with 90% of patients having a very positive or positive experience – a 10% increase from the 2012 survey and 3% above the Scottish average. Another area which saw a big improvement was the overall rating of the hospital or ward environment – 91% had a very positive or positive experience which was up 18% from 2012 and 3% ahead of the national average. Ninety-one percent of patients who responded were positive or very positive about the care of treatment they received (an increase of 13%) and 98% of patients were positive or very positive about the standards of cleanliness in their main ward or room (an increase of 7%).

NHS Forth Valley’s Director of Nursing, Professor Angela Wallace said: “The results are very encouraging and the increase in patient experience would not have been possible without the hard work, commitment and dedication of our staff here in NHS Forth Valley.
“We value feedback from patients and relatives and this survey is particularly useful as it gives us an insight into how individual patients viewed their recent stay in hospital. We also recognise that we still have more to do in a number of areas and we will continue to work with patients to take forward further improvements.”

For further information please contact NHS Forth Valley’s Communications Department on 01786 457243