ALFY Explained in Falkirk

Information about a new health and social care advice line to help older people remain well at home, is to be explained at a public meeting in Falkirk on 7th June 2016.

The dedicated 24/7 phone line, which is known as  ALFY (Advice Line For You), is operated by experienced nurses who are able to listen to callers’ concerns, and make sure they receive the right help and support.  This could range from offering general reassurance and advice on a wide range of health issues, to signposting callers to relevant emergency social work, voluntary or local services.

Staff are also able to book appointments to attend a rapid access frailty clinic at Forth Valley Royal Hospital where a number of tests or assessments can be carried out, or arrange for a community nurse to visit an older person at home, day or night, if required.

The service, which can be accessed by calling 01324 567247, is aimed at people aged 65 and over. It is estimated it could benefit around 54,000 older people in the Forth Valley area as well as friends, family members and other people who may care for them.  NHS Forth Valley has also written to around 3,800 older people across Forth Valley who they think could particularly benefit from this new service.

The new service has been developed by NHS Forth Valley and its three council partners following feedback which highlighted that, wherever possible, older people prefer to stay in their own homes.

As well as hearing about ALFY, those attending the Falkirk Public Partnership Forum meeting at the Council Chambers in the Municipal Buildings, Falkirk, will also find out more about carer engagement plans for the Falkirk Health and Social Care Partnership. The meeting starts at 7.00pm on Tuesday June 7th 2016.

Anyone who requires creche facilities or an interpreter to attend this event or has any other special requirements should contact: Jessie-Anne Malcolm, PPF Development Co-ordinator, in advance, on 01324 614660, e-mail to: