Pilot Advice Line For Older People Extended in Bo’ness

A new pilot service, supported by NHS Forth Valley and Falkirk Council, has been extended in Bo’ness to help support older people to remain well at home.

The service, which consists of a round-the-clock health and social care advice line known as ALFY (Advice Line For You), is now available to everyone aged 65 or over in the Bo’ness area as well as family members and other people who may care for them. When the service first launched in December 2014 it was targeted at people aged over 85 and older people with certain health conditions however, further analysis has shown that it could also benefit many of the 3,000 people aged 65 and over living in the Bo’ness area.

The dedicated phone line 01324 567247 is operated by experienced nurses who will listen to callers’ concerns, and make sure they receive the right help and support. This could range from offering general re-assurance and advice, to signposting callers to relevant emergency social work, voluntary or local services. They will even be able to book appointments to attend a rapid access frailty clinic for a specialist review or arrange for a nurse to visit day or night.

As part of the initiative, older people are also being encouraged to develop a personal care plan known as Your Plan and share this with their family and those people closest to them as well as health and care professionals.

Your Plan allows people to document all the important things that matter to them in relation to their health and care needs in the one place. By sharing this information everyone will know what to do if a problem arises and what support could be given to help people maintain a ‘good life’.

Vicky Chisholm, Community Development Nurse, NHS Forth Valley, said: “The feedback from some of the initial service users and their families has been very positive and we already know that it has helped many local people access additional services and support which have enabled them to remain at home rather than having to be admitted to hospital.”

“We hope that by making the service available to everyone aged 65 and over many more local people will benefit and we would encourage anyone in this age group or their family members to make use of this valuable new service or give us a call if they would like more information.”

Monthly education sessions will be held in the Salvation Army Hall, Corbiehall, Bo’ness

on the following dates for anyone wanting to learn more about the service and speak directly with health and care professionals.

Tues 24 March 2015 –         Session 1 – 4:30pm – 5:30pm, Session 2 – 6pm – 7pm

Tues 21 April 2015 –            Session 1 – 4:30pm – 5:30pm, Session 2 – 6pm – 7pm

Tues 02 June 2015 –           Session 1 – 4:30pm – 5:30pm, Session 2 – 6pm – 7pm


If successful, the aim is to extend the service across the entire Falkirk Council area and into Stirling and Clackmannanshire. If you would like more information or a copy of Your Plan please go to the website nhsforthvalley.com/ALFY or call ALFY (Advice Line For You) on 01324-567247.