NHS Forth Valley gathers feedback and suggestions from patients and service users using a wide variety of methods. These include weekly inpatient surveys which are carried out to find out the views of hospital patients on a wide range of issues, comment cards which are available in wards and clinics, email, letters and online feedback. Patient stories are also discussed at every Board meeting.
We also have a Person Centered Care Strategy available which sets out a wide range of actions and activities to improve the experience of local patients across Forth Valley. Further information can be found in the latest annual report of patient feedback, comments, compliments and complaints which can be found in the publications section of our website.
Tell us what you think
We value your feedback and use it to identify common themes and inform future changes and improvements. Our staff also find feedback useful as it let’s them know when they are getting it right and when they could do better.
You can provide feedback in a number of ways:
Complete a comment card and give it to a member of staff or post it in a comment box.
Write to our Patient Relations Service at Forth Valley Royal Hospital, Stirling Road, Larbert FK5 4WR. If you are staying in one of our hospitals you may also be asked to take part in a one of regular inpatient surveys.
Visit Patient Opinion – an independent website where you can share your experiences of local healthcare and health services. We promise to view and respond to all comments posted by local patients.
You can speak directly to a member of staff in a ward or clinic or contact our Patient Relations Department on 01324 566660.
Patient Relations and Complaints Service
We aim to provide a high standard of care and treatment, but recognise there are times we could do better and that sometimes things can go wrong. When this happens we want to hear about it so that we can learn from your experience, make improvements and take steps to help prevent similar issues from occurring in the future. If you wish have any comments, suggestions or wish to make a complaint please contact:
Forth Valley Royal Hospital
Phone: 01324 566660
For further information please refer to the NHS Forth Valley Complaints Policy and Procedure
You can also contact the Patient Advice and Support Service – an independent service which provides free, accessible and confidential information, advice and support to patients, their carers and families about NHS healthcare and can be accessed through your local Citizens Advice Bureau.
Complaints about GP, Dental and Pharmacy Services
If your complaint relates to care or treatment provided by a GP Practice (doctor’s surgery), dentist, optician or pharmacy (chemist) you should raise your complaint with the local Practice Manager. If you are not comfortable dealing direct with the GP Practice or pharmacy please contact our Patient Relations Service on 01324 566660 as they can offer advice and support.
If you are unhappy with the response provided by NHS Forth Valley or your local GP Practice or pharmacy you can contact the Scottish Public Services Ombudsman online or by phone: 0800 377 7330 (freephone).