The Disability Equality & Access Service is located within the Forth Valley Sensory Centre.
The centres core opening hours are 9am – 5pm Monday to Friday, however pre-arranged appointments are available out with these times for visitors to the Disability Equality & Access Service.
The service covers the Forth Valley community from Tyndrum in the North to Bo’ness in the south.
The team consists of:
- Disability Advisor – team manager, training, advice and guidance
- Disability Equality Advisor – training, advice, interpretation/languages other than English
- Disability Liaison Officer – training, advice, interpretation/deaf BSL Community
- Administrator – general advice/support, interpretation
We are here to assist NHS staff, patients, carers and visitors have equality of support and access to information and services.
The Disability Equality & Access Service offers an extensive range of training including:
- Communication with Sensory Impaired People
- Disability Awareness Training
- Hard of Hearing or Deaf Awareness Training
- Environmental Awareness and Access Training
- Interpretation and Translation, working with and legal obligation
- Specific service/team training, meeting individual needs
The team can provide on-site training to small or larger groups to enable staff to make best use of their time, no travelling, short focused sessions to meet their specific need. To discuss further, call 01324 590870.
The service accepts client referrals from all Forth Valley healthcare professionals and associated partners. Please complete and return the referral form either by email to email@example.com or post to the address below.
NHS Forth Valley Disability Equality & Access Service
Forth Valley Sensory Centre
NHS Forth Valley managers can refer a staff member directly or discuss possible reasonable adjustments by emailing as above or calling 01324 590870. Any staff member wishing to make a self-referral can do so via the same process.
Interpretation and Translation
Interpretation and translation services are in place for NHS Forth Valley staff and service users for all health related appointments. NHS Forth Valley Staff are responsible for making sure interpretation is booked by calling the Disability Equality & Access Service direct on: 01324 590886, this service is available 24/7.
Please contact the team if you have any queries regards how to book interpretation or work with an interpreter and they will provide suitable information for your situation. You can also email to firstname.lastname@example.org
All interpreters and translators are fully qualified to undertake this role and work to a code of conduct.
The interpretation and translation service is managed and operationally supported by NHS Forth Valley Disability Equality & Access Service, please contact us should you have any feedback or concerns relating to this provision. We aim to continuously improve the provision and your input is always valuable and appreciated.
For more information on the Sensory Centre, and the wide range of services on offer, please see the link provided.
British Sign Language (BSL) Plan
Video Remote Interpreting (VRI) Service (COVID-19)
Scotland’s British Sign Language Interpreting Video Relay Service (VRS) – enabling contact with all of Scotland’s public bodies and third sector organisations.
- Visit Contact Scotland
Health Scotland BSL
Health Scotland and NHS 24 have produced some great information in BSL to support bowel, breast and cervical screening , along with some info on childhood and seasonal flu immunisation programmes.
- Visit NHS Inform
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