What is Patient Hub?
Patient Hub is a new online system where you will be able to access important information about your treatment and appointments on your mobile phone, tablet or computer.
Once fully launched, Patient Hub will provide:
- Updates on any referrals
- Details of hospital appointments – including how to confirm, reschedule or cancel
- Health questionnaires and surveys relating to your appointment, if required
- Digital copies of letters and patient leaflets with information and advice
Access Patient Hub
You won’t be able to log in to Patient Hub until you’ve received your first notification. If you still experience issues logging in, please contact
01324 566249.
Why is it being introduced?
Patient Hub is being introduced in NHS Forth Valley to enhance patient communications and enable you to add appointments to any digital calendars. It will also reduce the use of paper and save on postage costs.
How will it work?
You’ll receive notifications via your mobile phone, email or landline when your referral has been accepted onto a waiting list.
Once your appointment has been scheduled, you’ll receive a message with a link asking you to log into the Patient Hub and view your appointment options.
Patients attending some outpatient clinics will also receive information via Patient Hub with details of how to confirm, reschedule, or cancel appointments online.
Patients with a registered mobile number or email will be contacted automatically so please provide your current contact phone and email details during your next hospital or GP visit.
How to use Patient Hub
Need help using Patient Hub? The video playlist below will feature short videos walking you through the main features of the app as they become available.
Frequently asked questions
Patient Hub can be accessed by visiting
patienthub.nhsforthvalley.com. We will send you the link via a text message or email, or you can use the button below to access it directly.
Access Patient Hub
You won’t be able to log in to Patient Hub until you’ve received your first notification.
Please follow the steps below:
- You’ll be asked to enter your mobile number or email address and your date of birth.
- You will then be sent a 6-digit authentication code by text message or email.
- Enter the 6-digit code. Please be aware the authentication code will expire in five minutes.
- Then you will be securely logged into Patient Hub.
The web link to manage an appointment can be accessed using a mobile phone, tablet or computer. If you do not have a mobile phone, we can send the link and authentication code by email.
If you do not have access to a mobile phone or email, don’t worry – you will continue to receive your appointment letter by post, along with any other information you need.
No, NHS Forth Valley will create an account for you if you have a mobile number or email address on your patient record. You can help us by making sure we have your up-to-date mobile number and/or email address by providing this information at your next hospital or GP appointment.
If you still can’t log in after following the steps listed above, please contact NHS Forth Valley Health Records Team on
01324 566249.
Yes, patients can update their contact preferences in their profile or ask a Trust administrator to do so.
Yes, by unchecking both SMS and Email options in contact preferences.
Patient Hub is very secure as it uses a two factor authentication process which requires you to submit a number of personal details and security codes to help prevent anyone else accessing your account or personal information. Each time you sign in, you will be sent a 6-digit security code by text message or email.
Reviewing waiting lists
- Patient Hub will also be used to confirm whether your referral or appointment is still required while you remain on the waiting list.
Yes, once Patient Hub has been rolled out fully, you will be able to either accept, request to reschedule or cancel your appointment in
Patient Hub (you will then be contacted by NHS Forth Valley Appointment Team within two working days to arrange this). If you have accepted an appointment, you can request to rebook or cancel the appointment at a later date.
