- Check your repeat prescription, order only what you need, in plenty of time.
- Know how to treat common illnesses at home.
- If you become unwell, NHS Inform can help with useful symptom checkers.
- If you need to talk to a healthcare professional it’s important that you get the right care in the right place, which could be your local pharmacy, your GP or by calling 111.
Minor injury, illness or urgent health advice?
Call NHS 24 first on 111 for:
- Healthcare advice
- A telephone or video consultation with a local healthcare professional
- A priority minor injuries appointment so you don’t have to wait if you need to be seen
To make sure you are going directly to the right service visit our full Guide to Local Services.
If you have a minor illness, such as a cold, an upset stomach or general aches and pains, your local pharmacy is the first place you should go for advice. Your local Pharmacy can offer health consultations and provide free medication for many common conditions without the need for a GP prescription under the Pharmacy First scheme.
GP practices are open
General Practices are open and available for your health and wellbeing needs, but they are continuing to work differently as a result of COVID-19.
If you’re experiencing dental problems such as tooth pain, swollen or bleeding gums, or an injury to your mouth, your local Dental Practice should be the first place you contact. If you’re not registered with a dentist, find your regional dentist helpline at NHS inform.
If you’re experiencing eye problems such as a red or sticky eye, blurred vision, or flashes and floaters, please contact your optometrist who will be able to assist you.
Mental Health Support
If you’re in need of mental health support, you can contact your General Practice, or call NHS 24 on 111.
You can also call Breathing Space on 0800 83 85 87, open Monday – Thursday 6pm to 2am and weekends Friday 6pm to Monday 6am.
For more information visit our Mental Health & Wellbeing section.
Coronavirus hasn’t gone away. We all need to follow the rules in place and continue to be careful.
To help protect yourself and others:
- get the vaccine booster when offered
- wear a face covering where required
- if you have symptoms – self isolate and book a PCR test
- if you don’t have symptoms – take a lateral flow test twice a week
- wash your hands regularly, and cover your nose and mouth if coughing or sneezing
- meet outside if you can, and open windows when indoors
- keep your distance from people not in your group
- work from home, or do a mixture of home and office working if possible
- use the apps: COVID status (vaccine passport), Protect Scotland and Check-in Scotland
Weather and travel advice
Sign up to receive the latest weather warnings in your area directly from the Met Office. Or download their app for the latest information where you are. To help get the most out of their advice, you may wish to learn more about their warning system, e.g. what the colour of each type of warning means.
If you’re travelling by road, Traffic Scotland host an interactive map which provides information on all incidents, roadworks, travel warnings and more on Scotland’s major roads. You can also check live traffic cameras across the country to monitor road conditions before you set off.
The Scottish Environment Protection Agency (SEPA) offers a live flood update service called Floodline. If you live in a flood-risk area or are concerned about flooding, you can sign up for free flood warnings by calling Floodline on 0345 988 1188 or by visiting their signup page.
Get the latest updates on your rail route with ScotRail’s live network map. Check the service on a single route, or see the whole network at a glance. Make sure you also sign up for JourneyCheck alerts on your regular journeys.
Think about how you’re going to get home when you’re out and about during the festive season, before you head out – and remember to consider any journeys the morning after. Even if you’re slightly over the limit, in the eyes of the law you are a criminal. There’s no grey area. #DriveSmart. Find out more at roadsafety.scot.
Protect your home
If you are experiencing an unexpected loss of supply or emergency, you can check if it is on Latest In Your Area map on the Scottish Water website. You can report any new problems, on their dedicated portal.
If you experience loss of power, call 105, which will connect you to the correct network operator for your region. You can also call 105 if you spot damage to electricity power lines and substations that could put you, or someone else, in danger. If there’s a serious immediate risk, you should call the emergency services too.
Police Scotland have shared a lot of good festive safety information on their website. Remember, the 101 number is to be used for non-emergencies when contacting the police and is available 24 hours a day, 7 days a week. In an emergency, dial 999.
The Scottish Fire and Rescue Service have some good advice on Winter safety at home including checking your smoke and heat alarms are working, replacing batteries if necessary.
Local council and community advice
Falkirk Council has some useful advice on their website to help you ‘Get ready for Winter’. They have set up an emergency helpline which you can reach on 01324 506070. If your call is not an emergency you can email them via firstname.lastname@example.org.
Stirling Council can be contacted via their website’s enquiry form. Alternatively you can call them on 01786 404040.
Ready Scotland have provided simple steps to reduce the harm that unexpected events cause you. Their website contains information and advice about the ways that individuals, groups and local businesses can support their communities through challenging situations.
The Red Cross Mobility Aids Service is still available over the festive period should anyone need short term use of a wheelchair or commode.