Call MIA – Minor Injuries Assessment

The new Call MIA service, provides quicker, more convenient treatment for minor injuries and avoids overcrowding to help keep staff and patients safe.

Anyone with a minor injury is asked to call MIA – the new Minor Injuries Assessment service on 01324 566130 before they attend the Minor Injuries Unit at Stirling Health and Care Village or the Emergency Department at Forth Valley Royal Hospital.

Patients will then be offered a video assessment so they can quickly access clinical advice or an appointment in either Stirling or Larbert so they don’t have to wait to be seen when they attend.

Call MIA Video Consultations

Offering video consultations for minor injuries means that patients can be seen at a convenient time from the comfort of their home or workplace.

You will need to use a device such as a smartphone, tablet or computer with a webcam. At the time of your appointment, simply click on the link provided which will open a live secure chat. An experienced practitioner will then ask you questions, perhaps look at the injury and advise you on the next steps. These may be:

• Self Care Advice
• Ask you to attend the Minor Injuries Unit either same day or next day (an appointment time will be given)
• Use local services such as a Pharmacy

Injuries that ARE suitable for the Call MIA service

• Strains, sprains and suspected broken bones
• Infected wounds
• Minor burns
• Cuts and grazes
• Minor eye and ear injuries

Patients NOT suitable for the Call MIA service

• Those who need emergency care (e.g. for chest pain, loss of consciousness or severe bleeding)
• Injuries from more than two weeks ago
• Patients who are seeking a second opinion
• Children under the age of one