With the easing of restrictions in the community, we are making some changes within the audiology departments.
Our Open Access clinics are still not open as they were before the pandemic. However, we have added a new volunteer-led hearing aid servicing clinic.
These clinics take place daily at the audiology departments at Falkirk Community Hospital and Stirling Health and Care Village. At these clinics, our volunteers can retube your hearing aids and give you batteries. However, if any additional help is needed, you may need to leave your aids with the department for repair, or have an appointment made for you.
There is no need to make an appointment for these clinics, and service is on a first come, first served basis.
Volunteer-led clinic times are:
Falkirk Community Hospital
- Mon 1pm – 3pm
- Tues 9am – 11am
- Wed 9am – 11am
- Thurs 1pm – 3pm
- Fri 1pm – 3 pm
Stirling Health and Care Village
- Mon 1pm – 3pm
- Tues 1pm – 3pm
- Wed 1pm – 3pm
- Thurs 1pm – 3pm
- Fri 1pm – 3pm
Please do not attend the clinic in person, other than during these hours. As our clinics begin to get busier, there may not be anyone available to see you.
Please note: The volunteer-led clinic at Stirling Health and Care Village will be CLOSED the last Tuesday of every month for staff training.
We provide the following alternative services for existing hearing aid users:
- Online request form (batteries will be posted to you)
- Post your yellow book to us (address as above, batteries will be posted to you)
Hearing aid servicing (replacement tubes) – required every 4-6 months
- Online request form (to be fitted by yourself at home)
- Post your yellow book to us with a short note requesting these to be posted
- Phone us on 01786 434171 if you do not have access to online services. Tubes will then be posted to you.
Hearing aid self-help, hearing and hearing aid support
If you are new to hearing aids, inserting and removing them can take practice, and you may not remember everything that was discussed in your appointment. The following videos may help:
You may be able to perform simple regular servicing on your hearing aids yourself. Tubing replacement is required every four to six months. Once we have provided you with replacement tubing through our online request form, the following links may help you:
- Changing a slimtube (this will vary slightly depending on your hearing aid, so please watch this video to the end to ensure you are using the right technique for your aid)
- Ear mould retubing
- Hearing aid whistling/feedback
- General troubleshooting
Danalogic Hearing aid support:
General hearing and hearing aid support:
If replacing the tubing and following the troubleshooting guidelines don’t work:
- In the first instance post your hearing aids to us for repair (one at a time if that is easier for you).
- If you are unsure of the above and require further assistance or guidance, please contact us by:
- E-mail us on email@example.com
- Phone us on 01786 434171
All we ask is ‘look out’ for the mask!
Recently we have had more hearing aids lost due to face masks. Please take care when removing your mask.
Tips for wearing your hearing aids with a mask
- Only take the hearing aids off in places where you are often, such as your car or home and check every time after removal. This limits the location and potential risks of losing the devices.
- Use a mask with four strings instead of elastic loops. This solution does not use the ears as support.
- If you wear your hair in a ponytail, simply place the elastic loops around the ponytail. If the elastic loops are too short a rubber band can be added to extend the length of the mask.
- Have someone help removing the mask.
- Make it routine to hold your aid in place when removing the mask.
- Consider using a mask extender.
(These are available from multiple online retailers in various styles and colours, and there are also online instructions on how to make them. These hold the mask straps away from the back of your ears and can reduce the chance of catching your hearing aid. They can also help to reduce soreness behind the ear.)
Forth Valley Audiology Services carry out hearing tests on patients of all ages.
They arrange hearing-aid provision & maintenance for those who require it and have departments at Falkirk Community Hospital, Stirling Health & Care Village.
Ear, nose and throat (ENT) clinics are provided at Forth Valley Royal Hospital, Larbert and audiology clinics are provided at Clackmannanshire Community Healthcare Centre in Sauchie and at Forth Valley Sensory Centre in Camelon.
Are you worried about losing your hearing?
For anyone who has concerns about their hearing, a short film has been made to help spot the signs of hearing loss.
Accessing the service
Hearing Assessment for the first time
Make an appointment with your GP to discuss your hearing. Your doctor will check your ears and write a formal referral to our service, or the Ear, Nose and Throat clinic as appropriate. You will then be offered an appointment to discuss your hearing more fully.
New to Area
If you have a hearing device from another NHS board area, or privately purchased, you also will need to follow the procedure above. If your hearing aid is from another NHS board area, and it requires repair work to be carried out, then our audiology team may be able to help or advise. See below for details on how to contact the department.
We will not be able to take over your care fully, however, as we will have no history or hearing aid fitting details for you, and we may not have replacement parts for your specific hearing aid. In the meantime, you can also contact your issuing board for help and advice, even in no longer living in their area. We are unable to support privately bought aids.
Hearing tested before but never had a hearing aid
If you were previously offered a hearing aid and declined, we may be able to offer you an appointment direct if within a year of your original appointment. After this time you would need referred again by your GP.
Have a Hearing aid but never worn it
If you have a hearing device issued by NHS Forth Valley, regardless of how long ago this was, you can contact the department using the contact details below for support, or you can attend one of our volunteer-led servicing clinics (days and times listed above).
If you require new batteries, or maintenance to your NHS hearing aid, please either:
- Post in your yellow record book to us (your hearing aid too if it requires a repair)
- Request batteries and hearing aid tubes via our online order form
- Contact us by telephone on 01786 434171 for all other enquiries
Visit the C2Hear website for a selection of interactive multimedia videos on hearing aids and how to hear well.