As we move out of lockdown, our clinics remain restricted for the safety of patients and staff. We are still only able to see set numbers of invited patients at the clinic.
Our Open Access Service is closed permanently. We are working on replacement services for the Open Clinic and hope to have more information on our plans soon. We are unable to protect safe physical distancing for unplanned attendance and you should never attend in person for any reason, unless invited to do so.
We provide the following alternative services for existing hearing aid users:
- Online request form (batteries will be posted to you)
- Post your yellow book to us (address as above, batteries will be posted to you)
Hearing aid servicing (replacement tubes) – required every 4-6 months
- Online request form (to be fitted by yourself at home)
- Post your yellow book to us with a short note requesting these to be posted
- Phone us on 01786 434171 if you do not have access to online services. Tubes will then be posted to you.
Hearing and hearing aid support (including any repair not resolved by tube replacement)
Visit the following websites for general advice and troubleshooting:
In the first instance post your hearing aids to us for repair (one at a time if that is easier for you).
If you are unsure of the above and require further assistance or guidance, please contact us by
- E-mail us on firstname.lastname@example.org
- Phone us on 01786 434171
Recently we have had more hearing aids lost due to face masks. Please take care when removing your mask.
Tips for wearing your hearing aids with a mask
- Only take the hearing aids off in places where you are often, such as your car or home and check every time after removal. This limits the location and potential risks of losing the devices.
- Use a mask with four strings instead of elastic loops. This solution does not use the ears as support.
- If you wear your hair in a ponytail, simply place the elastic loops around the ponytail. If the elastic loops are too short a rubber band can be added to extend the length of the mask.
- Have someone help removing the mask.
- Make it routine to hold your aid in place when removing the mask.
Forth Valley Audiology Services carry out hearing tests on patients of all ages. They arrange hearing-aid provision & maintenance for those who require it and have departments at Falkirk Community Hospital, Stirling Health & Care Village. Ear, nose and throat (ENT) clinics are provided at Forth Valley Royal Hospital, Larbert and audiology clinics are provided at Clackmannanshire Community Healthcare Centre in Sauchie and at Forth Valley Sensory Centre in Camelon.
Are you worried losing your hearing?
For anyone who has concerns about their sight or hearing a short film has been made to help people spot the signs of sight or hearing loss and the steps you should take to get your eyes and/or ears tested.
Accessing the service
Hearing Assessment for the first time
Make an appointment with your GP to discuss your hearing. Your doctor will check your ears and write a formal referral to our service, or the Ear, Nose and Throat clinic as appropriate You will then be offered an appointment to discuss your hearing more fully.
New to Area
If you have a hearing device from another NHS Board area, or privately purchased, you also will need to follow the procedure above. If your hearing aid is from another NHS board area, and it requires repair work to be carried out, then our Open Access Service for NHS Forth Valley hearing aid users may be able to help or advise.(see below for open times) We will not be able to take over your care, fully, however, as we will have no history or Hearing aid fitting details for you.
In the meantime, you can also contact your issuing board for help & advice even if no longer living in their area. We are unable to support privately bought aids.
Hearing tested before but never had a hearing aid
If you were previously offered a hearing aid and declined, we may be able to offer you an appointment direct if within a year of your original appointment. After this time you would need referred again by your GP.
Have a Hearing aid but never worn it
If you have a hearing device issued by NHS Forth Valley, regardless of how long ago this was, you can attend our Open Access Service for support.
Forth Valley Open Access Clinic Times
Our Open Access Clinic is currently closed
If you require new batteries, or maintenance to your NHS hearing aid, please either:
- Post in your yellow record book to us (your hearing aid too if it requires a repair)
- Request batteries and hearing aid tubes via our online order form
- Contact us by telephone on 01786 434171 for all other enquiries
Visit the C2Hear website for a selection of interactive multimedia videos on hearing aids and how to hear well.