Patient Appointments – enquiries, change requests and cancellations
If you would like to confirm, cancel or reschedule an appointment please use our appointments form. If you have another enquiry about an outpatient appointment please call 01324 566249. For any other appointments use the number on your letter.
Forth Valley Royal Hospital
Stirling Road
Larbert
FK5 4WR
Phone: 01324 566000 (Switchboard)
For more numbers visit Forth Valley Royal Hospital.
Falkirk Community Hospital
Westburn Avenue
Falkirk
FK1 5QE
Phone: 01324 624000 (Switchboard)
For more numbers visit Falkirk Community Hospital.
Stirling Health & Care Village
Livilands
Stirling
FK8 2AU
Phone: 01786 434000 (Switchboard)
For more numbers visit Stirling Health & Care Village.
Clackmannanshire Community Healthcare Centre
Hallpark Road
Sauchie
FK10 3JQ
Phone: 01259 215333 (Outpatient Reception)
For more numbers visit Clackmannanshire Community Healthcare Centre.
Bo’ness Community Hospital
Dean Road
Bo’ness
EH51 0DH
Phone: 01506 829580
For more numbers visit Bo’ness Community Hospital.
Travel Information
Travel information is listed for each individual hospital and health centre on their own pages. For general travel enquiries and public transport information call Traveline Scotland on 0871 200 22 33 (calls cost 10p/min from BT landlines, charges from other operators or mobiles may vary) or visit Traveline Scotland.
Patient Transport Service
The Scottish Ambulance Service provides transport for patients who need support to reach their healthcare appointments due to their medical or mobility needs. The number to call is 0300 1231236 (calls are charged at local rate).
If you are not eligible for the Patient Transport Service you may wish to contact one of the local organisations who provide community transport services:
- Red Cross Transport and Escort service – 01324 679060
- Order of Malta / Dial a Journey – 01786 465355
Patients Requiring BSL
contactScotland is British Sign Language Interpreting Video Relay Service (VRS) – enabling contact with all of Scotland’s public bodies and third sector organisations.
Visit contactscotland-bsl.org
Address and Name Changes
If you move home or change name you should first notify your GP practice. If you are awaiting an outpatient appointment or have ongoing treatment you should notify us directly as well as your GP practice. This can be done via email at fv.rtt@nhs.scot or by calling 01324 566 249.
Patient Advice and Support Service
The Patient Advice and Support Service (PASS), which is part of the Scottish Citizens Advice Bureaux (CAB) Service, provides independent, free, confidential information, advice and support to anyone who uses the NHS in Scotland. It aims to support patients, their carers and families in their dealings with the NHS and in other matters affecting their health.
To find out more visit www.patientadvicescotland.org.uk or call 0800 9172127.
Advocacy Patient Representation Service
People may use a range of health and social care services provided by the NHS and local authorities and may at times require the services of a professional advocate to deal with a specific issue or concern. Professional independent advocacy services in Forth Valley are delivered by Forth Valley Advocacy as part of a contract with Clackmannanshire, Falkirk and Stirling Councils and NHS Forth Valley.
Complaints
Patient Relations
Forth Valley Royal Hospital
Stirling Road
Larbert, FK5 4WR
Phone: 01324 566660
Email: Use our online form
General Enquiries
NHS Forth Valley Board Headquarters
NHS Forth Valley
Carseview House
Castle Business Park
Stirling
FK9 4SW
Phone: 01786 463031
Recruitment and placement requests
For job vacancies please visit the jobs page which has further information on current vacancies and how to apply through our online recruitment system. You can also contact the recruitment team on 0330 041 4694 or email fv.recruitment@nhs.scot
For work experience and student placement requests visit the work placements page.
Media Enquiries
During Office Hours
For media enquiries during normal office hours please contact the NHS Forth Valley Communications Team on 01786 457243/236 or email fv.comms@nhs.scot.
Out of Hours
For media enquiries out-with normal office hours (including evenings, weekends and public holidays) please contact the switchboard at Forth Valley Royal Hospital on 01324 566000 and ask for details of the on-call Communications Officer.
Social Media
NHS Forth Valley uses a number of Social Media channels to update patients, the general public and other key stakeholders on the latest news and key developments. Links to our official channels are listed below.