Clackmannanshire Integrated Mental Health Service Recognised for Excellent Customer Service

The Integrated Mental Health Service has again been successful in retaining Customer Service Excellence (CSE) accreditation following a recent inspection.

The inspection report describes the whole concept of an integrated mental health service, together with the commitment of all in IMH, is impressive and delivers a service that provides a model of excellence. The assessor was impressed with all they witnessed and felt several aspects are worthy of highlighting. The report says that there is justified pride exuded by all in service delivery and the customer is at the heart of all the arrangements. Customer engagement is extensive and several outcomes are prominent, including flexibility of service provision to suit needs and preferences, and greater provision of choice.