Serco Golden Services Award 2015

Serco, in partnership with NHS Forth Valley, has won the prestigious Golden Services Award 2015 for the cleanest healthcare premises with more than 250 beds. The awards recognise commitment and excellence in cleaning services.

This is the second time Serco has received this accolade for cleaning services at Forth Valley Royal Hospital in Larbert, having also won in 2013.

The judging panel – made up of independent professionals from the British Institute of Cleaning Science – were not only impressed by the level of cleanliness but also the innovation, team management, training and client relationships at the hospital.

Marlene Boyd, Serco’s Contract Director for Forth Valley Royal Hospital said: “We are delighted to receive this award in recognition of the first class service we provide to Forth Valley Royal Hospital and its patients. I would like to thank our staff and partners for helping us to achieve this accolade for the second time, especially our team of hardworking domestics and housekeepers.

“Serco takes great pride in maintaining a high standard of cleanliness at the hospital and uses a range of innovative solutions to help reduce the risk of healthcare-associated infection. For example, we have integral blinds and disposable curtains, and an ozone laundry, all of which help reduce the risk of contamination.”

Tom Steele, NHS Forth Valley’s Director of Strategic Projects and Facilities, added: “This is a fantastic result which recognises the priority given to monitoring cleanliness throughout the hospital through regular internal and external audits and ongoing collaborative work with our patient representatives and staff.”

Impressionist and comedian Jon Culshaw presented the award to Serco General Manager, Lorraine Beattie and representatives of the Customer Support Team at a ceremony in London. Over 500 professionals from small, medium and large contract cleaning and FM firms plus in-house teams, as well as local authorities and hospitals, attended the event.