We are committed to ensuring the safety, dignity, and wellbeing of everyone who uses our services – including patients, visitors, staff, and volunteers.

We believe that:

• Everyone has the right to feel safe and protected while in our care or on our premises.
• Safety and respect are fundamental, regardless of age, disability, gender, nationality, race, religion or belief, sexual orientation, or any other personal characteristic.
• All staff, volunteers, contractors, and partner organisations share responsibility for maintaining a secure and welcoming environment.

How We Promote Safety and Protection

We take a proactive approach to safety by:

• Listening to and respecting the views of those who use our services.
• Prioritising safety and wellbeing in all aspects of our work – from clinical care to facilities management.
• Providing clear procedures for staff and volunteers to follow if they have concerns about someone’s safety.
• Ensuring all staff and volunteers are recruited through robust checks and safer recruitment practices.
• Offering training and support to help staff understand their responsibilities and respond appropriately to concerns.
• Establishing governance structures to oversee safety and protection at both operational and strategic levels.
• Reviewing our policies regularly to reflect changes in legislation, guidance, or the services we provide.
• Taking all concerns and allegations seriously and responding promptly and appropriately.
• Providing clear routes for staff and volunteers to raise concerns, including through our Whistleblowing Policy.
• Ensuring systems are in place to record and monitor safety-related concerns confidently and accurately.