NHS Forth Valley – Patient Hub

What is Patient Hub?

Patient Hub is an online portal designed to provide quick and easy access to essential information about your care. You’ll be able to securely access it from your smartphone, tablet, or computer.

Once fully launched, Patient Hub will provide:

A waiting well service keeping you updated on your referral to us
Details of your hospital appointments
Health questionnaires and surveys relating to your appointment
Key information related to your condition and care

Access Patient Hub

Introducing Patient Hub

Patient Hub launch at the end of January 2025 with the Waiting Well Service which will provide:

Notifications to your mobile phone; email address or landline number to advise when a referral from your GP has been accepted onto a Waiting List.
Further notifications sent, will include a link to the Patient Hub where you will find information relating to your referral which may include information leaflets to support you and/or Patient tasks to complete before you attend your first appointment.

From March attendees of some Outpatient Clinics will begin to access appointment information via Patient Hub, an online portal allowing them to confirm, reschedule, or cancel appointments online using a smartphone, tablet, or computer.

Patients with a registered mobile number or email will receive automatic access. Please provide your current contact details during your next hospital or GP visit. Once clinics are online, you’ll receive a text or email with a link to view your appointment letter instead of receiving it by post. If the link remains unopened after three days, a printed letter will be mailed to you.

This online access is convenient for syncing with digital calendars and helps the NHS save on postage and reduce paper use.

Frequently Asked Questions

How do I access Patient Hub

Patient Hub can be accessed by visiting patienthub.nhsforthvalley.com. We will send you the link via text message or email, or you can use the button below to access it directly.

Access Patient Hub

Please then follow the steps below:

You’ll be asked to enter your mobile number or email address and your date of birth.
You will then be sent a 6-digit authentication code by text message or email.
Enter the 6-digit code. Please be aware the authentication code will expire in two minutes and 30 seconds.
Then you are securely logged into Patient Hub.

What if I don’t have a smartphone or computer?

The initial link needs either a smartphone, tablet or a computer. If you do not have a smart phone, you can receive the link and authentication code in an email. If you don’t have a smart phone or computer, don’t worry, you will continue to receive your appointment letter in the post, together with all the other information you need.

Do I need to register for an account?

No, the hospital will create the account for you if you have a mobile number or email address on your patient record. You can help us by making sure we have your up-to-date mobile number or email address by giving this to us at your next hospital or GP appointment.

How secure is Patient Hub?

Patient Hub uses two factor authentication. You begin the login process by giving us some personal information known to you – your mobile number or email address and your date of birth. To complete the log in process, you will be sent a 6-digit security code by text message, or by email. This code can only be used once. The next time you log in, you will get a new 6-digit code. The code is valid for 2 minutes and 30 seconds.

Can I change my appointment?

Yes, you can either accept, request to rebook or cancel your appointment. If you have accepted an appointment, you can request to rebook or cancel the appointment at a later date.

If you request a rebook or cancel your appointment, someone from the appointment booking office will contact you within two working days.